Shipping policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

United Kingdom

Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days

European Union

Standard Shipping: 3–5 business days

Rest of the World

Standard Shipping: 5–8 business days

Please note that these delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, weather events, or other unforeseen circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination, the total weight of your order, and the shipping method selected. The final shipping cost will be displayed before you complete your purchase.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, and other applicable fees imposed by your country’s customs authority. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

As customs regulations vary by country, we are unable to estimate these charges. We recommend checking with your local customs office before placing an order if you are unsure whether fees will apply.

If an international order is returned to us because customs duties, taxes, or import fees were not paid, or because delivery was refused, any original shipping costs, return shipping fees, customs charges, or other costs incurred by us may be deducted from your refund.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.